Frequently Asked Questions
Below we have answered some of your most asked questions – but we know you may have more! If so, please give us a call at (352) 355-4310 or email us at email@example.com – we would love to answer any additional questions you may have!
The health and safety of all our guests is very important to us. Every guest must be current on the following vaccinations: Rabies, Distemper/Parvo Virus Combo (DA2PP or DHLPP) Bordetella (every six months). We don’t presently require Canine Influenza, but it is recommended. Proof of vaccinations must be on file or received at time the reservation is made. All vaccines must be administered at least 7 days prior to visit.
We recommend bringing your dog’s own food (keeping your dog on a consistent diet minimizes upset tummies). All we ask is that you bring it in pre-measure amounts in Zip Lock bags and labeled with dogs name. Also bring any medications, in their original container, marked with dogs name and instructions. For sanitary reasons, we request you NOT bring bedding from home. A small personal item such as a favorite blanket is allowed, but must be washable. For our guests comfort, we provide blankets, beds, and bowls.
Yes, we feel it is important that you and your dog get to see where your dog will stay and play. We offer complete facility tours between the hours of 10:30 to 11:30 am, and 3:30 to 5:30 pm. During these times you are able to view the boarding (overnight) areas without disrupting our guests. “Meet & Greets” for daycare can be scheduled for any time. Limited tours are available anytime during business hours.
Our staff is very knowledgeable in recognizing and treating common canine illnesses and injuries. In the unlikely event that something more serious should happen concerning your dog’s health, we will contact or visit your veterinarian if it is during business hours. If it is after hours, we will contact the appropriate emergency clinic in our area. We will of course keep you informed should any health issues arise. All vet costs are the responsibility of the owner and must be paid separately.
Sometimes dogs can be aggressive with other dogs and/or people. We evaluate the temperaments of all dogs before letting them join our playgroups to ensure compatibility. We also constantly monitor the dogs’ play and behaviors, watching for signs of potential aggression in order to remove them from group if needed. If a dog is not able to join group, they still get the same outdoor exercise and staff attention as the others, but as individuals or maybe pairs.
Red Fern Pet Lodge’s daycare is a fun experience for all dogs – we tailor each day to meet the needs of dogs; focusing on enrichment whether for fun, exercise or socialization. Our group options offer safe interactions and are led by our knowledgeable staff. Each group of like sized dogs rotates thru 3 different yards and indoor play areas so your dog will never get bored. For our lodging guests, you will have options for your dog to spend time in a private and comfortable cabin or deluxe lodge end enjoy four to five potty and exercise breaks throughout the day. Additional services such as group play, swimming and cuddle time are available.
Red Fern Pet Lodge employees are trained to administer medications in their original container and marked with dogs name and instructions. However, we cannot accommodate insulin dependent dogs or a post surgery dog with stitches within two weeks of the operation.
We love dogs! All dogs staying and playing with us must be spayed or neutered, at least six months of age, and current on all vaccinations. We accept all breeds as of September 2019 – subject to our Meet & Greet assessment.
Yes we do! We offer full grooming services on Wednesdays and by appointment on Tuesdays and Sundays!
When are you open?
Operating Hours: 7am – 6pm // Monday – Saturday
Daycare: 7am – 6pm // Monday – Saturday
Lodging Check-In/Check-Out: Any time between 9am – 5pm // Monday – Saturday
We are open Sundays for Lodging Pick Up only between 2pm – 5pm
Where are you located?
What are your prices?
Excellent question – please click on one of the buttons to the right to find our pricing for those services!
(Call (352)355-4310 for grooming estimates)