On the outside, The Red Fern Pet Lodge simply exists to provide pet care for the Ocala/Marion County area. But on the inside, The Red Fern has a greater purpose. The Red Fern exists to serve and better its community. The Red Fern provides jobs to young adults with learning disabilities who aren’t thriving in the mainstream workforce. We serve our community in providing excellent service for their dogs who are family to them. As lifelong Christ followers, the Andrews strive to be an example of Jesus to their employees and customers alike. The Red Fern strives to bring glory to God by doing all things in excellence. By doing all things in excellence, we provide our customers with peace of mind and outstanding service – two of our core values.
Peace of Mind
Peace of mind means you as a dog owner can truly relax and not worry after leaving your best friend with us. And to achieve peace of mind, you must have trust in us. You want to know that your dog(s) is in capable hands, getting the best treatment, and having a blast. You want to know that, as a dog owner, you are doing the best you can for your dog.
In building that trust, we strive to get to know you and your pup. We know what they do and what they like. We congratulate them on personal and professional victories, and we care about their setbacks.
Outstanding service can sound like a marketing term to most. However, at our facility, we embrace it as our ultimate mission. Our customers have certain expectations for how their dog is cared for, the treatment and interactions they experience at our facility, and the results they desire to see and feel in the happiness of their dog. It is our mission to deliver those results consistently and professionally and to go above and beyond our customers’ expectations. Perhaps it’s a post-reservation check-up phone call or a new bag of treats we thought Rudy might like just because. Whatever it is, it’s found by paying attention to your needs and acting in meaningful ways.